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Overview
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Cureous Labs Private Limited operates this website. The terms "we," "us," and "our" used throughout the site refer to Cureous Labs Private Limited. By accessing this website and/or making a purchase from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and contributors of content.
We advise you to carefully read these Terms of Service before accessing or using our website. Your use of any part of the site indicates your acceptance and agreement to be bound by these Terms of Service. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service on this page at any time. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website after the posting of any changes constitutes acceptance of those changes.
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General Conditions
We retain the right to modify delivery timelines, shipping charges, and carrier options at any time without prior notice.
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Processing Time: Orders are processed within 6-7 business days after payment confirmation. In, case if the device needs additional customisation, then the processing time will accordingly changed and the same will be communicated with the customer prior.
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Shipping Time: Delivery timelines vary based on the destination:
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Metropolitan Cities: 3-5 business days
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Non-Metropolitan Areas: 5-7 business days
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Shipping Charges: Shipping is free for all orders above INR 50,000. For orders below this amount, the shipping charges will be calculated based on the delivery destination.
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Tracking Information: Once your order is shipped, you will receive a tracking number via email or SMS. Please use this to monitor your shipment's progress.
Please note that delivery timelines may vary during holidays, sales periods, or unforeseen circumstances. Delays caused by third-party couriers are beyond our control, but we will assist in resolving any issues as best as we can.
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Completeness, Accuracy and Timeliness of Information
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We assume no responsibility for inaccuracies or omissions in shipping details provided by the customer. It is your responsibility to provide accurate shipping information during the checkout process.
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Loss or Damage
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All shipments are insured for loss or damage during transit. If your order arrives damaged, please contact us within 24 hours of receipt with photographs and order details. We will initiate an investigation with the carrier and replace the item or issue a refund based on the findings.
Modifications or Cancellations
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Before Shipping: You may modify or cancel your order within 24 hours of placement.
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After Shipping: Once shipped, modifications or cancellations are not possible. However, eligible returns may be processed as per our Refund Policy.
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Governing Law
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This Policy and any separate agreements whereby we provide shipping services shall be governed by and construed in accordance with the laws of India and the jurisdiction of Bangalore, Karnataka.
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Change to Terms of Service
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The most up-to-date version of the Terms of Service can be reviewed at any time on this page.
We retain the right, at our sole discretion, to update, modify, or replace any portion of these Terms of Service by posting updates and revisions on our website. It is your responsibility to periodically check our website for any changes. By continuing to use or access our website or the Service after the posting of any alterations to these Terms of Service, you indicate your acceptance of those changes.
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Contact Information
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Should you have any inquiries regarding the Terms of Service, please feel free to contact us at support@cureous.in.
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