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Refund & Cancellation

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Overview

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At Cureous Labs Private Limited, we strive to provide the highest quality products and services. However, we understand that circumstances may arise requiring cancellations or refunds. This Refund and Cancellation Policy ("Policy") outlines the terms and conditions for requesting a refund or canceling an order. By purchasing from our website, you agree to this Policy and its terms. If you do not agree, please refrain from making a purchase.

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Cancellation Policy
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  • Before Order Processing: Customers may cancel their order within 24 hours of placement for a full refund. To cancel, please email support@cureous.com with your order details.

  • After Order Processing: Orders cannot be canceled once they have been processed and shipped. However, eligible returns may be processed under our Refund Policy.

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Refund Policy
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Eligibility for Refunds:

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  • Refunds are applicable only for defective, damaged, or incorrect products delivered.

  • Refund requests must be made within 7 days of receiving the product.

  • To initiate a refund, please email support@cureous.com with photographs of the product and proof of purchase.

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Non-Refundable Items:

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  • Customized or personalized products.

  • Products used or altered by the customer.

  • Any item returned without original packaging or documentation.

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Refund Process:

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  • Once we receive and inspect the returned item, we will notify you regarding the refund approval.

  • If approved, refunds will be processed within 7-10 business days to the original payment method.

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Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

 

Chargebacks and Disputes
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If a chargeback or payment dispute is initiated, we reserve the right to suspend or terminate your account until the issue is resolved. Please contact us first to resolve any payment-related issues.​

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Governing Law
​This Policy shall be governed by and construed in accordance with the laws of India and the jurisdiction of Bangalore, Karnataka.​

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Change to Terms of Service

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We reserve the right to update or modify this Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

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Contact Information
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For any queries regarding refunds or cancellations, please contact us at support@cureous.com.

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Cureous Labs was founded with the belief of building solutions that can solve unmet healthcare problems. We have consciously taken a stride into the realm of healthcare devices to enhance independent living and rekindle the lives of people with limited mobility and assisted living. 

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Contact us on asish@cureous.in

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Cureous Labs Private Limited

IKP EDEN, 16, Bhuvanappa Layout

Tavarekere Road, Bangalore

Karnataka, India - 560029

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